OVERVIEW

This website, uk.iflytek.com, is operated by IFLYTEK (HONG KONG) COMPANY LIMITED ("iFLYTEK", "we", "us" or "our"). These Terms of Service govern your use of our online store and purchases from it. Our store is powered by SHOPLINE.

Please read these Terms before placing an order and keep a copy for your records. Our Shipping Policy and Return & Refund Policy provide further information about delivery and after-sales support. Our Privacy Policy explains how we handle personal data.

SECTION 1 - ONLINE STORE TERMS

To place an order, you must have legal capacity to enter into a binding contract and be authorised to use your chosen payment method. You must not use the Site for unlawful purposes, introduce malicious software or interfere with its security.

SECTION 2 - GENERAL CONDITIONS

We may restrict access or decline an order on reasonable grounds, including suspected fraud, misuse, unlawful activity, stock shortages or an unsupported delivery address. We will not exercise these rights unlawfully or use them to avoid obligations under an accepted order.

Site content belongs to us or our licensors. You may use it for personal shopping and reference, but must not copy or exploit it commercially without permission, except where permitted by law.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We take reasonable care to keep product information accurate and current. General articles and historical content may not reflect the latest products or services. This does not affect our responsibility for the accuracy of information forming part of your purchase contract.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices are shown in pounds sterling (GBP) and include applicable taxes. Available delivery options and charges are shown at checkout before you pay.

We may change prices or website features for future transactions. Changes will not retrospectively alter an accepted order without your agreement or affect rights you already have.

SECTION 5 - PRODUCTS OR SERVICES

Products are subject to availability. Images are illustrative, and colours may appear differently on different screens. Products supplied must nevertheless match their description and meet applicable legal standards.

Returns, refunds and warranty support are explained in our Return & Refund Policy. That policy supplements your statutory rights.

Any separate terms applicable to connected apps or AI services will be identified where relevant. They do not remove our obligations for products or digital features included in your purchase.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION

Submitting an order is an offer to purchase. We take full payment when you place the order, but an automated order acknowledgement confirms receipt only. We accept your order, and the sales contract is formed, when we send a dispatch confirmation. For items dispatched separately, acceptance applies to the items identified in each dispatch confirmation.

If we cannot accept all or part of your order, we will notify you and promptly refund the amount paid for the unaccepted items and any delivery charges no longer applicable. We will not substitute products or charge a higher price without your agreement.

Please provide accurate contact, billing and delivery details, and contact us promptly about errors. Keep account credentials secure. We may request reasonable verification where necessary to protect against fraud, but will not ask you to email your full card number or security code.

We may apply reasonable quantity limits or decline orders reasonably identified as unauthorised resale purchases before acceptance. Cancelling an accepted order remains subject to the contract and applicable law.

SECTION 7 - OPTIONAL TOOLS

Optional third-party tools may have separate terms and privacy notices, which you should review before use. Their availability may depend on the provider. This does not exclude our responsibility for services we have agreed to supply or for our own actions.

SECTION 8 - THIRD-PARTY LINKS

Links to external websites are provided for convenience and do not necessarily imply endorsement. Those websites operate under their own terms and privacy practices. This does not affect our responsibility for purchases made from us.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

You retain ownership of reviews or other content you submit. When you submit content for public display, you grant us a non-exclusive, royalty-free licence to display, reproduce and format it for that purpose. We will not edit a review in a way that changes its meaning or use this permission to imply an endorsement you have not given.

This permission does not cover private support messages, payment details, or notes and recordings stored in your devices or apps. Personal data is handled as described in the applicable privacy notice.

Submissions must be genuine, lawful and respect others' rights. We may remove spam, fraudulent reviews, unlawful content or material disclosing personal information. We do not remove genuine reviews solely because they are negative.

SECTION 10 - PERSONAL INFORMATION

Our Privacy Policy, accessible from the Site footer, explains how we collect, use and share personal data and how to exercise your rights. Optional marketing and tracking choices are handled separately where consent is required; accepting these Terms does not constitute blanket consent.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

If we discover a material pricing, description or availability error before accepting your order, we will explain it and give you the option to proceed on corrected terms or cancel for a full refund. If we cannot contact you, we may decline the order and refund the payment.

Errors discovered after acceptance will be addressed in accordance with the contract and applicable law. This clause does not give us an unrestricted right to change or cancel an accepted order.

SECTION 12 - PROHIBITED USES

You must not use the Site to commit fraud, impersonate others, infringe intellectual property, harass or threaten others, distribute malicious code, access accounts without permission, collect personal data unlawfully or disrupt our systems. Unauthorised automated activity that circumvents security or materially interferes with the Site is also prohibited.

SECTION 13 - WARRANTIES AND LIMITATION OF LIABILITY

We do not promise that the Site will always be available or free from technical errors. This does not exclude the standards and remedies that apply to products and services we supply.

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Your statutory rights concerning product quality, description, fitness for purpose and available remedies remain unaffected.

SECTION 14 - RESPONSIBILITY FOR MISUSE

You are responsible for your unlawful use of the Site. Any claim we make for loss caused by your breach must have a proper legal basis and be limited to losses recoverable under applicable law. You are not required to indemnify us for our own wrongdoing or pay an automatic penalty.

SECTION 15 - SEVERABILITY

If a provision is found unlawful or unenforceable, the remaining provisions will continue to apply where they can operate independently. An invalid clause will not be enforced against you.

SECTION 16 - TERMINATION

We may suspend or terminate website access for serious or repeated misuse, fraud or security threats. Where reasonable, we will explain the action and provide an opportunity to resolve the issue. Immediate action may be necessary to protect users or systems.

Closing an account or restricting access does not automatically cancel accepted orders or remove your rights to refunds, returns, warranty support or other remedies.

SECTION 17 - ENTIRE AGREEMENT

These Terms, the applicable policies and the information forming part of your order set out our agreement for that purchase. They do not exclude promises or statements that are legally binding, liability for misrepresentation, or statutory protections. Any ambiguity will be interpreted in accordance with applicable consumer law.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of Hong Kong. If you are a consumer habitually resident in the United Kingdom, this choice does not deprive you of mandatory consumer protections applicable in your place of residence.

You may bring proceedings relating to these Terms in the courts of the UK jurisdiction in which you live, where you have the right to do so. Nothing here requires a UK consumer to bring a claim exclusively in Hong Kong.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms for future use of the Site and future orders. The version provided when you place your order applies to that purchase unless a change is required by law or expressly agreed with you. Publishing a new version does not, by itself, change an existing purchase contract.

SECTION 20 - CONTACT INFORMATION

For questions or complaints about these Terms or an order, contact support@iflytekglobal.ai. We aim to reply within 1 working day.

IFLYTEK (HONG KONG) COMPANY LIMITED
Units 502 & 503 A, Level 5
Cyberport 3
100 Cyberport Road
Hong Kong
Certificate No.: 65020928-000-07-26-6

This is our company contact address. For product returns, please obtain the correct return address from customer support before sending a parcel.