Thank you for choosing iFLYTEK. This Return & Refund Policy applies to purchases made from uk.iflytek.com, operated by IFLYTEK (HONG KONG) COMPANY LIMITED. It explains our 30-day change-of-mind returns and one-year replacement warranty, which are additional to your statutory consumer rights.

1. Order Cancellation

• Before dispatch: Contact support@iflytekglobal.ai with your order number to cancel free of charge for a full refund.
• After dispatch: We may be unable to stop delivery. Cancellation requests will be handled through the return process below. Creating a tracking number does not, by itself, mean the parcel has been handed to the courier.

2. 30-Day Change of Mind Policy

If you change your mind, notify us within 30 calendar days of delivery. Please return the goods within 14 calendar days of your notification. We will provide the return address and instructions.

• Product condition: Return the correct product with its original accessories and included gifts. For our additional change-of-mind service, goods must be free from damage caused by misuse, accidents or unauthorised alterations. Missing items may affect your refund.
• Return postage: You pay the direct return postage for change-of-mind returns. For faulty, damaged-on-arrival or incorrect goods, iFLYTEK covers reasonable return costs.
• Refund assessment: We check the returned product against your order and assess its condition and completeness. Any proposed deduction will be explained.

Statutory Cancellations

For most online purchases, you can cancel without giving a reason up to 14 calendar days after the day you receive the goods, and then have 14 calendar days to return them. For a single order delivered in separate parcels, the cancellation period generally runs from the day after the last item arrives. A clear cancellation notice is sufficient; you do not need to wait for RMA approval.

No cancellation or restocking fee applies when you exercise this statutory right. Opening packaging or reasonably inspecting a product is not a reason to deduct a fee. Where legally permitted, a deduction may reflect actual loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Additional 30-Day Return Service: Refund Assessment

The table below applies only to change-of-mind returns accepted under our additional service outside your statutory cancellation rights. It does not apply to statutory cancellations or remedies for faulty or misdescribed goods.

• Restocking fee: For eligible returns under this additional service, the fee covers inspection, cleaning and repackaging. It does not apply to the exercise of statutory cancellation rights.
• Missing accessories: We will identify the missing items and explain the replacement cost. We will not charge twice for the same loss. Any deduction must be lawful and proportionate.

3. One-Year Replacement Warranty

Core Service Commitment

• Replacement rather than repair: For qualifying hardware defects under normal use within one year of delivery, iFLYTEK will provide a replacement rather than a repair under this warranty.
• Replacement standard: We will supply a brand-new unit of the same model. If that model is discontinued or unavailable, we will discuss an equivalent alternative or a pro-rata refund with you. Any alternative or refund calculation will be explained and agreed with you, subject to your statutory rights.
• Statutory remedies: This commercial warranty does not restrict any legal entitlement to a refund, repair or replacement. In particular, faulty or misdescribed goods may qualify for a refund under the statutory short-term right to reject. Your legal rights may continue beyond one year.

Warranty Exclusions

This warranty covers manufacturing defects and hardware faults under normal use. It does not cover:

• Damage caused by dropping, crushing, liquid ingress or unsuitable environmental conditions.
• Damage caused by misuse, failure to follow the instructions or incompatible third-party accessories.
• Damage caused by unauthorised modifications, disassembly or repairs.
• Normal wear and tear, including expected battery ageing and cosmetic wear from regular use.

These exclusions relate to the cause of the fault. Using a third-party accessory or having an unrelated cosmetic mark does not automatically invalidate a claim for a separate manufacturing defect.

Return / Exchange Process

1. Submit your request: Email support@iflytekglobal.ai with your order number or other proof of purchase. For a fault, describe the problem and provide photos or videos where available. A reason is not required for a statutory cancellation.
2. Return instructions: We will provide the return address and a Return Merchandise Authorisation (RMA) reference where applicable. Contact us before posting so the parcel can be routed and identified correctly. RMA administration does not determine whether a timely statutory cancellation is valid.
3. Send the product: Pack it securely and keep proof of postage. A tracked service is recommended. For qualifying quality issues, we will provide a prepaid label or arrange reimbursement of reasonable postage costs.
4. Inspection: We aim to assess the returned goods within 7 working days of receipt. We may check the serial number, included accessories and reported fault. Inspection will not extend a statutory refund deadline.
5. Resolution: We will confirm the refund or replacement and explain any lawful deductions. Approved warranty replacements are normally dispatched within 3–7 working days, subject to availability. We will contact you if there is a delay.

Refund Timing and Delivery Charges

Refunds are made to the original payment method unless otherwise agreed. For statutory cancellations involving goods sent back by you, we refund without undue delay and within 14 calendar days of receiving the goods or proof that they have been sent back, whichever is earlier. If we arrange collection, the applicable statutory deadline applies. Refunds under our additional return service are normally issued within 14 calendar days of receiving the goods.

For a full-order statutory cancellation, we refund the basic standard delivery charge originally paid, but not the additional cost of an express upgrade chosen by you. For returns solely under our additional service, original delivery charges are not refunded unless we agree otherwise. Refunds for faulty or misdescribed goods follow the applicable legal requirements.

After we issue a refund, your bank or payment provider may need additional time to display it in your account.

4. Return Eligibility and Verification

We assess requests using the order records and the returned goods. Under our additional change-of-mind service, we may decline a request in the following circumstances:

• Outside the return window: The request is made more than 30 calendar days after delivery. Exceptional cases may be considered by customer support, but acceptance is not guaranteed.
• Customer-caused damage: The product has been damaged by misuse, accidents or unauthorised alterations.
• Wrong or unverifiable product: The main unit is missing, the returned item differs from the purchase, or an altered or mismatched serial number prevents verification after reasonable checks.
• Unverified purchase: We cannot verify the UK-store purchase after requesting reasonable supporting information. An order number, invoice or payment record may be used; an original receipt is not the only acceptable proof.
• Return handling: Inadequate packaging has caused material damage in return transit. Unidentified parcels may require further checks; the absence of an RMA alone does not remove statutory rights.
• Other retailers: This store policy applies to purchases from uk.iflytek.com. For a purchase elsewhere, contact the original seller about a refund. Contact us separately to check whether any manufacturer warranty applies.

These conditions do not exclude valid statutory claims. A fault, a lawful cancellation or a complaint will be assessed on its facts and the applicable rights, rather than treated as misuse.

5. Important Notes

• Promotional items: Include gifts supplied with the returned product. If something is missing, we will explain any lawful and proportionate effect on the refund rather than automatically charging an arbitrary gift value.
• Personal data: Back up your files, sign out of accounts and follow the reset instructions before returning a device. If a fault prevents this, tell our support team before sending it. Do not send account passwords.
• Contact: Email support@iflytekglobal.ai. We aim to reply within 1 working day.