ADDRESSES TO WHICH WE SHIP

We ship from our UK warehouse in London. Delivery options depend on your postcode and are shown at checkout. Some remote areas and offshore islands may have limited delivery options or require additional transit time. If no delivery option is available for your address, please contact us before placing an order.

SHIPPING COST & TIME FOR DEVICES

SHIPPING COST & TIME FOR ACCESSORIES

Available delivery methods, including standard and express delivery where offered, and their charges are displayed at checkout before you pay.

Orders of £49 or more qualify for free standard delivery where available. Express delivery may incur an additional charge. Please refer to checkout for the options available for your address.

We usually process and dispatch orders within 1-2 working day. Standard delivery typically takes around 3 working days after dispatch, although this may vary depending on your location. Working days are Monday to Friday, excluding bank holidays.

These timeframes apply to both devices and accessories. If express delivery is available, please refer to the delivery estimate shown at checkout. Unless otherwise stated, delivery estimates exclude order processing time.

The delivery times above are estimates; any expressly agreed delivery commitment remains applicable. Bank holidays, busy periods, adverse weather or courier disruptions may cause delays. If we become aware of an issue affecting your shipment, we will contact you with an update.

DELIVERY DETAILS

Please check your delivery address and postcode before placing an order. Contact us promptly if anything needs changing. Address changes may not be possible after dispatch. If a parcel is returned because delivery could not be completed, we will contact you to discuss the next steps and any applicable redelivery costs before making arrangements.

SPLIT SHIPMENTS

Your order may be sent in separate parcels, which may arrive at different times. If there are any shipping issues or changes requiring your attention, we will contact you using the details provided with your order.

ORDER CANCELLATIONS & RETURNS

If your order has not yet been dispatched, you can cancel it free of charge for a full refund. Please contact us as soon as possible with your order number.

If your order has already been dispatched, we may be unable to stop delivery. If you wish to return it because you have changed your mind, please notify us within 30 calendar days of receiving your order. The return conditions and any lawful deductions are set out in our Return & Refund Policy.

For change-of-mind returns, you are responsible for direct return postage. For faulty, damaged-on-arrival or incorrect goods, we cover reasonable return costs. For instructions and full details, please see our Return & Refund Policy. Nothing in this shipping policy limits your statutory rights.

ORDER TRACKING

You can check your shipment on our Track Order page using the details requested. Please allow some time after dispatch for the courier's tracking information to update.

If tracking shows your parcel as delivered but you have not received it, please check any delivery photo or safe-place information and ask other members of your household. If you still cannot locate it, contact us as soon as possible so we can investigate with the courier.

For help with delivery or tracking, please email support@iflytekglobal.ai with your order number. We aim to reply within 1 working day.