This Warranty Policy applies to eligible products purchased directly from uk.iflytek.com. The warranty is provided by IFLYTEK (HONG KONG) COMPANY LIMITED, with service and replacement delivery available within the United Kingdom.

Our commercial warranty is additional to your statutory consumer rights. It does not limit any legal entitlement to a refund, repair or replacement, and your statutory rights may continue beyond the warranty period.

1. Warranty Coverage

We provide a one-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use and in accordance with the product instructions.

For accessories included with a device, coverage begins when the relevant goods are delivered. Separately purchased accessories have their own warranty period starting from their delivery date.

2. Replacement Rather Than Repair

• Qualifying claims: Once a manufacturing defect or covered hardware fault is confirmed, we will provide a replacement rather than repair the faulty item under this warranty.
• Replacement standard: We will supply a brand-new item of the same model. If only an accessory is faulty, we will normally replace that accessory.
• Unavailable models: If the same model is discontinued or unavailable, we will discuss an equivalent alternative or an appropriate pro-rata refund with you. Any alternative and the basis of a refund will be explained and agreed with you, subject to your statutory rights.
• Return of faulty items: We may require the faulty product to be returned for assessment before dispatching a replacement. Our team will confirm which items you need to send.

Warranty on Replacement Products

A replacement is covered for the remaining period of the original warranty or 90 days from delivery of the replacement, whichever is longer. Replacement does not automatically start a new one-year warranty. This does not affect your statutory rights.

3. What Is Not Covered

This limited warranty does not cover:

• Accidental damage, including drops, crushing, liquid ingress or exposure to unsuitable environmental conditions.
• Damage caused by misuse, failure to follow the product instructions or incompatible third-party accessories.
• Damage caused by unauthorised modifications, disassembly or repairs.
• Normal wear and tear, including ordinary cosmetic wear, expected battery ageing and worn stylus tips. A defective battery is not excluded merely because batteries age.
• Loss, theft or damage unrelated to a manufacturing defect.
• Third-party software, account or connectivity issues that are not caused by a covered hardware fault. Contact support for assistance with software or AI features; this exclusion does not limit rights relating to digital content supplied with your purchase.

Exclusions are assessed according to the cause of the problem. An unrelated scratch, third-party accessory or previous repair does not automatically invalidate a claim for a separate manufacturing defect.

4. How to Make a Warranty Claim

1. Contact us: Email support@iflytekglobal.ai with your order number or other proof of purchase, product model, serial number where applicable, and a description of the issue. Photos or videos are helpful where available.
2. Initial assessment: Our team may suggest reasonable troubleshooting steps to identify the issue and avoid an unnecessary return.
3. Return instructions: If a return is needed, we will provide the address, packing instructions and a Return Merchandise Authorisation (RMA) reference where applicable. Please contact us before posting; the address on the original parcel may not be the correct return location.
4. Inspection and resolution: We aim to assess returned products within 7 working days of receipt. Approved replacements are normally dispatched within 3–7 working days, subject to availability. We will contact you if further information or additional time is needed.

We may check the purchase record, product identity and reported fault. If we cannot verify a claim, we will explain what information is needed. If an issue is not covered, we will explain our findings and discuss available options before you incur any agreed charges. Assessment procedures do not extend statutory deadlines or remove valid consumer rights.

5. Shipping and Service Area

For qualifying warranty claims, we cover reasonable return postage and standard delivery of the replacement within the United Kingdom. We will provide a prepaid label or arrange reimbursement of reasonable postage costs. Please agree the return method with our team before booking delivery.

This UK-store warranty service is for orders placed through uk.iflytek.com. International collection or replacement delivery is not included. If you purchased from another retailer, contact that seller or the relevant iFLYTEK support channel to check the cover available for your purchase.

6. Before Returning Your Product

• Back up your notes, recordings and other files.
• Sign out of accounts and follow the reset instructions to remove personal data. If the fault prevents this, tell our team before returning the device.
• Do not send account passwords or full payment card details.
• Use suitable protective packaging and retain proof of postage.

A replacement device will not automatically contain the files stored on the returned device. Data recovery is not included in this warranty service.

For change-of-mind returns or cancellations, please see our Return & Refund Policy.

7. Warranty Provider and Contact Details

IFLYTEK (HONG KONG) COMPANY LIMITED
Units 502 & 503 A, Level 5
Cyberport 3
100 Cyberport Road
Hong Kong

Email: support@iflytekglobal.ai
We aim to reply within 1 working day. Working days are Monday to Friday, excluding bank holidays.

The address above is the warranty provider's contact address. Please obtain the correct return address from customer support before sending a product.